Tel: 023 9266 9331 Mob: 07572 267465
TERMS AND CONDITIONS
Please read our Terms and Conditions carefully:
1) Driving Licence Requirements
To undertake any motorcycle training in the UK, you must hold a valid UK driving licence (either Full or Provisional, depending on the level of training being undertaken). You must present your physical photo-card licence to your instructor immediately upon arrival for your training.
*You must present your physical photo-card licence to your instructor immediately upon arrival. 1st Castle Motorcycle Training also reserves the right to request a valid DVSA Licence Check Code prior to your course to verify online entitlements and endorsements. Failure to provide a verifiable licence will result in training refusal and fee forfeiture.
2) Eyesight Check
In accordance with legal road standards, you must be able to read a standard UK vehicle registration plate from a distance of 20 metres. If you require glasses or corrective lenses to achieve this, you must wear them throughout your training session.
3) Equipment & Liability
You are responsible for any equipment loaned to you for the purposes of your training, including the motorcycle. In the event of damage caused by negligence or an accident, you may be charged for the actual cost of repairs or replacement equipment up to a maximum cap of £250.00. This charge excludes fair wear and tear.
4) Language & Communication
In accordance with DVSA safety guidelines, all trainees must possess a sufficient command of the English language to follow basic instructions, understand immediate radio commands on public roads, and provide feedback to prove understanding of core training elements.
5) Cancellations & Rearrangements
To cancel or rearrange a scheduled training session, you must give at least 48 hours’ notice before the session is due to start. If you fail to attend or fail to provide the required notice, you will remain liable for the full cost of the session.
6) Punctuality & Regulatory Compliance
Training sessions start strictly at the scheduled time. Because our courses follow a mandatory, highly regulated DVSA syllabus, missing the start of a session means you cannot legally catch up or continue. If you arrive late, you will be refused training. In this event, your booking will be treated as a late cancellation, and all fees for that session will be non-refundable, as your slot and instructor have already been allocated.
7) Pre-Course Preparation
Before you undertake any practical riding courses or sessions, you must have a basic understanding of the Highway Code rules and UK Traffic Signs.
8) Instructor Authority
You must follow all instructions given to you by our qualified instructors at all times. This is a strict operational requirement to ensure your personal safety, the safety of other trainees, and the safety of the general public.
9) Fitness to Ride & Safety Compliance
In accordance with DVSA safety standards and the Road Traffic Act, instructors reserve the absolute right to refuse or cancel training if they reasonably believe a trainee is physically or mentally unfit to ride safely. This includes, but is not limited to, impairment caused by alcohol, illegal drugs, prescription medications, severe sleep deprivation, or the adverse effects and crash-phases of high-caffeine stimulants. Refusal under this clause will be treated as a late cancellation, and fees will be non-refundable.
10) Termination of Training
Your instructor may terminate your training session immediately if you fail to accept, comply with, or repeatedly breach these Terms and Conditions. In the event of termination for non-compliance or safety violations, all fees paid or owed will be non-refundable.
11) Payment Details & Processing
1st Castle Motorcycle Training may request credit or debit card details to secure bookings or cover any fees or damage charges accrued under these terms. All card data is stored and processed securely in compliance with UK GDPR and PCI-DSS standards. Customers will be provided with an itemised breakdown of any costs before their card is charged.
12) Third-Party Bookings (RideTo)
If your booking was made via the RideTo platform, you are bound by RideTo’s terms and conditions in addition to the terms outlined above. Any booking appeals, cancellations outside our 48-hour window, or financial grievances must be taken up with RideTo directly in the first instance. 1st Castle Motorcycle Training cannot intervene or alter a third-party booking until a formal resolution has been reached via RideTo.
13) Protective Clothing Advisory & Personal Safety
Motorcycle training carries inherent risks, and appropriate clothing is vital for your protection. 1st Castle Motorcycle Training strongly advises all trainees to wear sturdy, protective clothing. This includes heavy denim jeans or specialist motorcycle trousers, a durable jacket, suitable protective gloves, and robust footwear (such as boots) that fully cover and support the ankles.
While we do not enforce an outright ban on specific clothing items, we strongly advise against wearing soft fabrics, shorts, tracksuits, or lightweight trainers. Our instructors reserve the absolute right to refuse training if they determine that your clothing choices present an immediate and unacceptable safety risk to your personal well-being on public roads. If training is refused on safety grounds due to highly inadequate clothing, it will be treated as a late cancellation, and fees will be non-refundable.
14) Weather Cancellations & Force Majeure (Circumstances Beyond Our Control)
Motorcycle training is highly weather-dependent. For your personal safety, 1st Castle Motorcycle Training reserves the absolute right to postpone, suspend, or reschedule any training session due to hazardous riding conditions. This includes, but is not limited to, black ice, snow, heavy frost, flooding, severe gales, or storm warnings.
Furthermore, we shall not be held liable or in breach of contract for any failure or delay in performing our training duties if such failure results from a "Force Majeure" event. This includes instructor sudden illness or injury, mechanical breakdown of equipment that cannot be instantly replaced, industrial action, or government-mandated closures.
In any event where 1st Castle Motorcycle Training must cancel a session due to weather or Force Majeure:
• We will notify you at the earliest possible opportunity.
• Your booking will be rescheduled to the next mutually available date at no extra cost to you.
• 1st Castle Motorcycle Training is not liable for any secondary or consequential losses incurred by the trainee, such as loss of wages, travel expenses, or accommodation costs.
Severability: If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal, or unenforceable under UK law, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms and Conditions.
Rev. August 2026.